Back Up Tech Support

The selected specialist will support HP Managed Services Commercial customers and level 2 and 3 engineering teams in primary response to backup and storage issues. He or she will assist in managing customer’s backup environments, and provide support based upon Level2/3’s needs (i.e. backup recovery, monitoring critical/adhoc backups, storage related errors, etc). He or she will maintain the customer’s data integrity and validate and report any lost or missed data to Level 2/3. This individual will communicate with level 2 support teams and will provide tracking of issues. Responsible for managing SAN storage as well as enterprise backups. By maintaining and ensuring that the disk array and backups are performing at their peak levels.


Requirements:

•Individual must have experience working in a corporate backup environment.

•1-2 years HP Data Protector 5.0, 5.5, 6.0, Backup Exec, Legato or Networker Administrator experience.

•Strong PC Hardware knowledge - Hard drives, Controllers/Adapters, RAID and SCSI EVA, XP, EMC technology.

•Respond to requests regarding backups or restores or storage related errors and resolve per documented procedure. Open requests to eliminate false reported errors.

•Microsoft Operating Systems knowledge – Windows 2000 and Windows Server 2003.

•Continuous commitment to developing technical skills of multiplatform servers.

•Respond to requests for ad hoc monitoring and verification of successful completion of backups.

•Respond to requests for ad hoc backup scheduling requests which include temporary changes to existing backups.