Human Resources Operations Advisor

· Implements, manages, and problem-solves issues for an entire process or system of moderate to high complexity.

· Consults with Human Resources (HR) leaders to identify process improvements, ensure understanding and successful implementation of new processes, and works with Human Resources Information Technology (HRIT) to test process improvements.

· Contributes to priority projects that impact employees at the country or regional level and may lead projects of moderate to high complexity.

· Resolves most complex HR support cases and effectively manages and follows up on escalations.

· Provides input on HR Operations transaction, reporting, support or content tools.

· Leads internal HR outsourcing transitions of moderate to high complexity.
· Provides support for Mergers, Acquisitions, Divestitures, and Outsourcing (MADO) deals, including coordination, escalation and issue management.

· Develops and delivers trainings for new processes, programs, and platform rollouts.

· Scope can be located at the country, regional, or global level, within multiple business units, or within a functional area.

· Contributes to region- or function-wide solutions.

· Manages moderately complex businesses and environments.


Education and Experience Required:

· First-level university degree or equivalent experience.

· Typically 4-6 years related experience in compensation, benefits, finance, and/or human resources.

· Experience in cross-functional areas, such as compensation, benefits, staffing, recruiting, or Human Resources Information Technology (HRIT) preferred.


Knowledge and Skills Required:

· Strong level of process knowledge and expertise in back-end processes.
· Strong general Human Resources (HR) knowledge.

· Strong communication and presentation skills.

· Advanced quantitative and qualitative analytical skills.

· Strong ability to use productivity tools, HR systems and applications.

· Strong project management skills, including planning, execution, and implementation.

· Strong ability to use Microsoft Office Sotware (Advanced Excel is a must)

· Ability to recognize and effectively manage the consequences of a process.